Refund policy

What is your cancellation policy?

We do not accept cancellations.

 

What if I changed my mind, can I get a refund?

Due to these items being very limited,We do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items. We are not at fault for wrong size selection or color.

 

What is your return policy?

We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

Please do not ship your items back to the post office or delivery carrier with the intention to return the item and receive a refund. Items sent to the post office or delivery carrier will not be returned to the sender under any circumstance unless paid for by the sender .

Please Be Advised All Items are Final Sale and Cannot Be Exchanged or Returned.

 

What is your gift return policy?

We do not accept gift returns. ALL SALES ARE FINAL. 

Can I return or exchange a sale item?

We do not accept returns for sale items. ALL SALES ARE FINAL.

What is your exchange policy?

We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items.

Pre orders cannot be refunded due to our all sales are final policy, if you made an pre order you will receive your product no matter what.

We do not refund shipping on Pre Order items, due to all pre orders will be shipped at the same rate it was purchased.

No refunds all items are made to order.

 

E-GIFT CARD

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and no expiry date. 

Gift cards can not be refunded once purchased. 

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

How do I contact Customer Service?

Please email us at sales@marciberlin.com Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.

What payment options are available?

We accept PayPal and all major credit cards.

Do you ship internationally?

Yes . Shipping internationally shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

 

Do you ship to Post Office Boxes?

Yes, We ship packages to PO Boxes.

 

How do I care for my Garments?

To keep your MARCI BERLIN clothing looking good , please follow these instructions:

• Turn garment inside out. Machine wash cold. Use gentle cycle.
• Do not iron printed or embroidered areas.
• Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.
• If you use a dryer, tumble dry on low heat setting.